Customer Experience & Business Design Consulting | Redesign Business

What we do

Six practices.
One vision.

Customer Experience

Holistic omnichannel strategies, customer research, journey mapping, and NPS operations.

MicrosoftVodafoneMaviCoca-ColaBridgestone

AI Practice

Vendor-neutral AI strategy, custom AI agents, and adoption programs. From readiness assessment to production in 12 weeks.

BD

Business Design

GTM strategy, sales enablement, service model and business model design, service blueprints.

BNP ParibasIntelTeliaBridgestone

UX

Product Design

Research-driven prototyping, MVP development, customer validation, and experiment design.

VisaBBVADiageoBNP Paribasİşbank

PD

Product Development

We build and run our own products: LeadHanger, Evanato and Gigbi. The same team builds yours, from UX/UI and system analysis to frontend, APIs and orchestration.

DiageoLinkLeadHangerEvanatoGigbi

DT

Workshops & Design Thinking

Strategy, culture, ideation, AI transformation, and design thinking facilitation.

INGMaviArçelikDesign Thinkers Academy USA

How we work

100 days.
Maximum impact.

01

Discover

Deep research into your customers, context, and competitive landscape.

02

Define

Frame the right problem using the Stacey Matrix: complex, complicated, or obvious.

03

Design

Co-create solutions through workshops, prototypes, and validated experiments.

04

Deliver

Implement end-to-end within our 100-day project discipline: fast, focused, and real.

Selected work

Projects that
moved things.

Cloud adoption, scaled

A CX framework that moved with partners across EMEA, from first contact to full adoption.

Brand to distributor, connected

DiageoLink brought order to the B2B sales chain: fewer cycles, faster reps.

Leads that actually close

A dealer platform that turned interest into action: 32% lead-to-sale, 40% faster response.

A playbook for complex deals

Structure and confidence for field teams navigating enterprise AI transformation.

Billing, made human

End-to-end journey work at the touchpoint where subscribers are most likely to leave.

Travel banking, rethought

From booking to settlement: a validated experience that shaped the product roadmap.

Our Products

EdgeRetail

Computer Vision for Physical Retail.

EdgeRetail turns in-store cameras into an always-on intelligence layer, tracking queue performance, shelf compliance, loss signals, and brand execution across every location.

EdgeRetail is built and operated by Redesign Business.

Visit edgeretail.ai →

Flow: Queue & Lane Performance

Queue visibility, service time, and checkout lane performance across every store and shift.

Shelf: Execution & Compliance

Shelf execution, out-of-stock detection, and merchandising consistency across locations.

Guard: Loss Prevention

Shrink monitoring, suspicious refund visibility, and after-hours risk detection.

Brand: Standards & Execution

Brand standards compliance, signage execution, and store condition consistency chain-wide.

Evanato

Seamless Events: Plan, Host, Follow!

Ditch the spreadsheets. Align your agency, your brand, and your VIP guests with a purpose-built tool for effortless marketing event guest management.

Visit evanato.com →

Smart CRM

Manage your VIP guest relationships with precision, tracking invitations, RSVPs, and post-event follow-ups in one place.

Streamline Workflows

Coordinate agencies, brands and guests effortlessly with automated workflows that eliminate manual back-and-forth.

Integrated Messaging

Communicate with all stakeholders through a single platform, invites, reminders, and follow-ups, all connected.

LeadHanger

Dealer Lead Response.

Your brand creates the demand. LeadHanger turns it into an appointment. It qualifies the visitors on your website in real time and connects each one to the right dealer.

The bridge from digital to physical sales, turning online interest into measurable results.

In Türkiye, LeadHanger runs as Yeni Müşterim (yenimusterim.com), live across a leading tire manufacturer's dealer network.

Visit leadhanger.com →

01

Engage, Qualify & Get Consent

Website visitors engage through pre-designed contextual flows. Dynamic real-time conversations qualify and guide them through the sales process.

02

Smart Matching & Handoff

Smart routing matches leads to the right dealer based on location, expertise, and availability, ensuring fast response and higher conversions.

03

Track, Optimize & Engage

Real-time tracking across the full sales funnel. Website visitors don't just browse. They become real sales opportunities.

32%

lead-to-sale ratio

40%

faster dealer response

50%

qualified lead ratio

10K+

parties worldwide

Gigbi

Find the right pro. Get the job done.

Gigbi connects people with trusted local professionals across 700+ service categories, from home repair to creative services. Tell us what you need, get matched instantly.

Currently available across all 81 cities in Türkiye.

Visit gigbi.com →

100K+

Trusted professionals

4.9 ★

Google rating · 1,075+ reviews

700+

Service categories

81 cities

Across all of Türkiye

Who we are

More than a studio.
A partner.

Redesign Business is a strategic innovation and business design company with studios in New York and Istanbul. We redesign business for the AI era by linking experiences, products and organizations with data.

We design data‑driven customer experiences, digital products and organizational models, always balancing business outcomes with human needs.

We see ourselves not just as a studio, but as a partner. Curiosity, Clarity and Courage shape how we work: we ask the hard questions, make complexity understandable, and stand behind the decisions we co‑create with our clients.

Business Design

Linking strategy, data and design to reshape how organizations work.

Innovation

Turning complex, AI‑era challenges into testable, data‑driven solutions.

Co‑creation

Working side‑by‑side with teams to design experiences, products and organizations that stick.

100‑Day Rule

Shipping real change in 100 days, from first insight to live impact.

Get in touch

Ready to
redesign?

Dream together. Design together. Transform together.

NEW YORK · ISTANBUL

Redesigning Business
for the AI Era.

Six practices.
One vision.