Redesign Business helps organizations
develop their Customer Experience (CX) strategy and capabilities.
IS A LONG JOURNEY
We assist you in becoming a customer centric organization.
We empathize together. We redesign together. We transform together.
We run a series of corporate empathy interviews to detect organization’s own realities. We always encourage our customers to “start with a why” as Simon Sinek says.
We use ethnographic research and qualitative interview techniques to detect hierarchy of customer needs. It shifts the focus from an
internal-centric to a customer-centric solution.
TOOLS & METHODS
We use proven tools and methodologies in building your customer experience roadmap. We revisit all elements including customer journeys, customer touchpoints, and beyond.
We work with multidisciplinary teams and empower them with the right skills. Together we build a leading customer experience strategy and an execution plan for transformation.
Some of our reference projects
Leading Multinational Telecom Company
How might we improve ease of understanding and accessibility through a more digitalized billing.
Leading Multinational FMCG Company
How might we be the preferred partner of our customers by shifting traditional customer service approach; not just selling or delivering but caring for them?
Leading Multinational Retail Company
How can we manage delivery-related complaints in the e-commerce channel after Pandemic effectively?
#Customer Experience Design
#Customer Journey Map
#Corporate Empathy Corp