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LET'S EMPATHIZE

TOGETHER

CUSTOMER EXPERIENCE

Redesign Business helps organizations

develop their Customer Experience (CX) strategy and capabilities.

CX TRANSFORMATION

IS A LONG JOURNEY

We assist you in becoming a customer centric organization.

We empathize together. We redesign together. We transform together.

OWN REALITIES

We run a series of corporate empathy interviews to detect organization’s own realities. We always encourage our customers to “start with a why” as Simon Sinek says. 

CUSTOMER NEEDS

We use ethnographic research and qualitative interview techniques to detect hierarchy of customer needs. It shifts the focus from an

internal-centric to a customer-centric solution.

TOOLS & METHODS

We use proven tools and methodologies in building your customer experience roadmap. We revisit all elements including customer journeys, customer touchpoints, and beyond.

CO-CREATION

We work with multidisciplinary teams and empower them with the right skills. Together we build a leading customer experience strategy and an execution plan for transformation.

CUSTOMER EXPERIENCE

Some of our reference projects 

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Billing Journey

Client:

Leading Multinational Telecom Company

Challenge: 
How might we improve ease of understanding and accessibility through a more digitalized billing.

#System Design

#Circular Design

#B2B Banking

#Transactional Banking

#Industry Solutions

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Redesign Care

Client:

Leading Multinational FMCG Company

Challenge: 
How might we be the preferred partner of our customers by shifting traditional customer service approach; not just selling or delivering but caring for them? 

#System Design

#Circular Design

#Industry Solutions

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Complaint Management

Client:

Leading Multinational Retail Company

Challenge: 

How can we manage delivery-related complaints in the e-commerce channel after Pandemic effectively?

#Customer Experience Design

#Customer Journey Map

#Service Blueprint

#Business Design

#Design Thinking

#Ethnographic Research

#Analytical Validation

#Corporate Empathy Corp

If you have a complex and hard to solve problem, 

and you have difficulties on where to start, contact us.