SYSTEM DESIGN WORKSHOP

Workshop in a Nutshell

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There are plenty of problems that can be resolved through satisfyingly straightforward action. But there are many cases that are frustrating and intractable, despite our best efforts. These tend to be the complex, dynamic challenges that have a web of interconnected elements. Systems Design provides a method to push beyond the immediate problems to see the underlying patterns, the ways we may leverage the system, and how we can learn and adapt as the system continues to change. It doesn’t make these challenges any less complex, but it gives us a way to embrace that complexity and work toward a healthier system.    

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Reference Use Case​s

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We ran a series of System Design workshops within a User Experience project of a leading Multinational Bank. The existing system was built on the needs of consumer banking but was used by all business units including corporate and commercial banking. The current system had to be redesigned based on the hierarchy of end-user(RM) needs, customer centricity, and bank's own realities. 

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The attendees of the workshops included representatives from many departments including Consumer Banking, Corporate Banking, Commercial Banking, IT, CRM, and Quality departments. After a series of face to face interviews, we built the workshop structure. We discovered underlying patterns through a systematic process. After setting alignment, we developed ways to leverage the system. 

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